Refund policy
Here is a standard, professional return policy template tailored for an online general merchandise store. You can customize the bracketed details to match your specific rules:
Standard Return Policy
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
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Return Window: Items can be returned within 30 days of the delivery date.
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Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
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Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items
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Final sale or clearance items
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Gift cards
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Personal care items or intimate apparel (for hygiene reasons)
Return Shipping & Fees
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Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect.
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Restocking Fees: We charge 5% restoking.
Refunds Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact customer support.
Contact Us For return requests or questions regarding our policy, please contact us at [Info@boricubastore.com].